These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Student”, “Member”, “User”, or “you”) and Patronica Limited, England & Wales (“LSAE”, “we”, “us”, or “our”), governing your access to and use of LSAE’s website, learning platform, courses, and all related services (collectively, the “Services”).
By registering for an account, enrolling on a course, or otherwise accessing or using our Services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree to these Terms, you must not access or use our Services.
These Terms should be read alongside our Cookie & Privacy Policy, Refund Policy, and any course-specific terms notified to you at the point of enrolment.
1. Definitions
In these Terms, the following words and expressions shall have the meanings set out below unless the context requires otherwise:
- “Agreement” — These Terms and Conditions together with any course-specific terms, the Privacy Policy, and the Refund Policy.
- “Content” — All course materials, video lessons, written materials, assessments, graphics, branding, trademarks, and any other material made available through the Services.
- “Course” — Any online programme, module, lesson, or learning pathway offered by LSAE and available for enrolment through the Platform.
- “Enrolment Date” — The date on which your payment is confirmed and access to a Course is granted.
- “Fees” — The price payable for access to a Course as displayed on the Platform at the time of purchase.
- “LSAE” / “we” — Patronica Limited, England & Wales, trading as London School of Applied Excellence, registered in England and Wales.
- “Member” — A User who has completed registration and holds an active account on the Platform.
- “Platform” — The LSAE website, learning management system, mobile application, and any associated digital infrastructure.
- “Services” — All courses, content, tools, support, and other features made available by LSAE to Users via the Platform.
- “User” — Any individual who accesses the Platform, whether or not they have registered an account.
- “Working Day” — Any day other than a Saturday, Sunday, or public holiday in England and Wales.
2. About Us and These Terms
2.1 Who We Are
London School of Applied Excellence is operated by Patronica Limited, England & Wales. We operate as a fully accredited online learning institution offering self-paced professional development courses.
2.2 How to Contact Us
General and Support enquiries: support@lonsea.co.uk
We aim to respond to all enquiries within three Working Days.
2.3 Acceptance of These Terms
These Terms apply from the moment you first access our Platform or Services. By continuing to use the Platform, enrolling on a Course, or creating an account, you are accepting these Terms without modification.
2.4 Changes to These Terms
We reserve the right to amend these Terms at any time. Where changes are material, we will provide at least 14 days’ notice by email or a prominent notice on the Platform before the changes take effect.
3. User Registration and Account
3.1 Eligibility
To register for an account or enrol on any LSAE Course, you must:
- Be at least 18 years of age at the time of registration.
- Have the legal capacity to enter into binding contracts.
- Not be barred from using our Services under any applicable law.
- Provide accurate, current, and complete registration information.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your account login credentials. You must not share your credentials with any third party. Notify us immediately at support@lonsea.co.uk if you suspect unauthorised access.
4. Course Content and Access
4.1 Nature of Our Courses
LSAE offers self-paced online professional development courses. Courses may include video lessons, reading materials, interactive assessments, downloadable resources, and community features.
4.2 Duration of Access
Unless otherwise specified, Course access is granted on a lifetime basis for personal use. “Lifetime access” means for as long as LSAE continues to offer the Course. In the event a Course is retired, we will provide at least 90 days’ notice.
4.3 Certificates of Completion
Upon successful completion, a certificate will be issued in the name of the registered Member. Certificates may not be transferred or sold. LSAE reserves the right to revoke any certificate obtained through fraudulent means.
5. Acquisition and Payment
5.1 Pricing
All Course prices are displayed in Pounds Sterling (GBP) and are exclusive of applicable VAT unless otherwise stated. Prices are subject to change without notice; changes do not affect completed purchases.
5.2 Payment Terms
Full payment must be made before Course access is granted. We accept payment via the methods listed on our checkout page. All payments are processed securely by our authorised payment service providers.
5.3 Refunds
Refunds are governed by our separate Refund Policy. In summary, you have a 14-day money-back guarantee from your Enrolment Date, subject to eligibility conditions.
6. Intellectual Property
All Content is the property of Patronica Limited, England & Wales or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not copy, distribute, modify, or create derivative works from any Content without prior written consent.
7. Limitation of Liability
To the maximum extent permitted by law, LSAE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of your use of the Services. Our total liability shall not exceed the amount you paid for the relevant Course.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
9. Contact
For all enquiries relating to these Terms, contact us at support@lonsea.co.uk.
London School of Applied Excellence is operated by Patronica Limited, England & Wales.