At London School of Applied Excellence, we stand behind the quality of every course we offer. Our 14-Day Money-Back Guarantee is our commitment to you: if you are not satisfied, we will make it right.
1. Our 14-Day Money-Back Guarantee
If you are not fully satisfied with your course, you may request a full refund within 14 calendar days of the date of purchase, provided you meet the eligibility conditions set out below. No lengthy explanations are required.
2. Eligibility Conditions
To be eligible for a refund under our 14-Day Guarantee, the following conditions must be met:
- Your refund request must be submitted within 14 calendar days of your original purchase date.
- You have not completed more than 25% of the course content at the time of your request.
- You have not downloaded or exported your certificate of completion.
- Your request is submitted in good faith and is not part of a pattern of repeated refund requests.
3. How to Request a Refund
To request a refund, please contact our student support team at support@lonsea.co.uk with your full name, email address, course name, and order reference number. Our team will acknowledge your request within three business days and process eligible refunds within 5–10 business days.
Refunds will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
4. Non-Refundable Circumstances
Refunds will not be issued in the following circumstances:
- The 14-day window has passed since the date of purchase.
- More than 25% of the course has been completed.
- A certificate of completion has been issued and/or downloaded.
- The request is deemed fraudulent or in bad faith.
- The purchase was made through a third-party platform (subject to that platform’s own refund policy).
- Promotional or heavily discounted courses where the discount was conditional upon non-refundability (clearly stated at point of purchase).
5. Course Bundles and Subscriptions
For course bundles, the 14-day guarantee applies to the bundle as a whole. For subscription plans, refunds apply to the most recent billing period if claimed within 14 days of that payment, provided no courses in that period have been completed beyond the 25% threshold.
6. Exceptional Circumstances
We understand that life is unpredictable. If you experience exceptional circumstances outside the standard refund window — such as serious illness, bereavement, or other significant personal events — please contact us at support@lonsea.co.uk. We will review each case individually and do our best to find a fair resolution, which may include a course transfer, deferral, or partial refund.
7. Consumer Rights
Nothing in this Refund Policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. You have the right to cancel a digital content contract within 14 days of purchase unless you have expressly consented to delivery beginning and acknowledged that your right to cancel is lost upon doing so.
8. Contact
For all refund and billing enquiries, contact us at support@lonsea.co.uk.