Student support
From your first day to your final certificate, our student support team is here for study questions, technical help, wellbeing and anything in between.
If something has gone wrong, tell us. Most concerns are resolved quickly and informally through the help centre. If not, you can make a formal complaint, which we acknowledge within five working days.
You may appeal an assessment decision under our academic appeals procedure. For regulated qualifications, if you remain dissatisfied after our process, you may contact the awarding body.
We are committed to safeguarding the welfare of every learner. If you are worried about your safety or someone else's, contact our designated safeguarding lead through the help centre, marking your request "Safeguarding" — it is seen only by the safeguarding team.
If someone is in immediate danger, call the emergency services first.
We handle your personal data in line with the UK GDPR and the Data Protection Act 2018. Our privacy notice explains what we hold, why, and how to exercise your rights.
Raise a request, follow it and read answers to common questions in your portal.
Ask your tutor about your studies and get feedback on your assignments.
Talk to us in confidence if anything is affecting your studies.
Reasonable adjustments and extra time for learners with additional needs.
Open the help centre in your portal or email our support team.
We use essential cookies to run this site and, with your permission, analytics cookies to understand how it is used. Privacy Policy · Cookie Policy
